At Swastya India, customer satisfaction is our priority. We strive to provide genuine and high-quality healthcare products. Please read our return and refund policy carefully before placing an order.
5-Day Return Policy
We offer a return or replacement within 5 days of delivery only in the following cases:
- Wrong product received
- Mismatched product received
- Defective or damaged product received
To be eligible for a return, customers must notify us within 5 days of receiving the order and provide clear photographs or videos showing the issue.
Non-Returnable Products
For hygiene, safety, and medical compliance reasons, the following products are not eligible for return or refund:
- Opened glucose test strip boxes
- Opened CGM sensors
- Opened lancets
- Opened medical devices and accessories
- Products with tampered or broken seals
- Products damaged due to misuse or improper handling by the customer
Conditions for Returns
- The product must be unused and in its original packaging.
- All accessories, manuals, and invoices must be included.
- The return request must be submitted within 5 days of delivery.
- Swastya India reserves the right to inspect the product before approving the return or replacement.
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges, if any, are non-refundable unless the return is due to our error.
Replacement Policy
In case of a defective, damaged, wrong, or mismatched product, we may provide a replacement instead of a refund, subject to product availability.
Contact Us
For return, replacement, or refund requests, please contact:
Email: support@swastya.in
Customer Care: Call and whats app
+91 99115 56567
+91 95994 99570
Our support team will assist you with the return process and provide further instructions.
Swastya India reserves the right to modify this policy at any time without prior notice.